For the 9 months ending March 2012, Internode (87%), Westnet (86%) and iiNET (82%) were the top three Fixed Internet service providers, followed by TPG (70%), Optus (65%) and Telstra (61%).
Fixed Internet Service Provider Business Satisfaction
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Source: Roy Morgan Business Survey (September 2011 - March 2012). Sample: 5,028 Australian businesses with Fixed Internet services. “% Very or Fairly Satisfied” is the proportion of all business customers who are “Very” or “Fairly” satisfied with their overall service with that Fixed Internet service provider (on a five point scale).
Andrew Braun, Director Mobile, Internet and Technology, Roy Morgan Research, says:
“It’s interesting that the top 3 Fixed Internet Service Providers – Internode, Westnet and iiNET – collectively operate under the same group, iiNET.
“The iiNET group services just over 250,000 Australian businesses and with such a strong result in satisfaction it will be interesting to monitor their penetration over time.”
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