For the 9 months ending March 2012, Internode (87%), Westnet (86%) and iiNET (82%) were the top three Fixed Internet service providers, followed by TPG (70%), Optus (65%) and Telstra (61%).
Fixed Internet Service Provider Business Satisfaction
Source: Roy Morgan Business Survey (September 2011 - March 2012). Sample: 5,028 Australian businesses with Fixed Internet services. “% Very or Fairly Satisfied” is the proportion of all business customers who are “Very” or “Fairly” satisfied with their overall service with that Fixed Internet service provider (on a five point scale).
Andrew Braun, Director Mobile, Internet and Technology, Roy Morgan Research, says:
“It’s interesting that the top 3 Fixed Internet Service Providers – Internode, Westnet and iiNET – collectively operate under the same group, iiNET.
“The iiNET group services just over 250,000 Australian businesses and with such a strong result in satisfaction it will be interesting to monitor their penetration over time.”
For more information on Australian Businesses purchase our latest detailed Roy Morgan Business Reports including profiles of businesses by industry, size, years in operation, telecommunications consumption, the media habits of business decision makers and more.
Click here to browse thousands of accurate, insightful quantitative Roy Morgan research reports and profiles ready to download now.
For more details contact: