TPG (80%) and Telstra BigPond (72%) remained stable, whilst 3 (68%), dodo (63%) and Vodafone (58%) showed decline.


Internet Service Provider Customer Satisfaction


Source: Roy Morgan Single Source (December 2010 - November 2011). Total Australians 14+ who named their internet provider (n=13,553). “% Very or Fairly Satisfied” is the proportion of all customers who are “Very” or “Fairly” satisfied with their overall service with that internet service provider (on a five point scale). Total industry figure excludes those who ‘can’t say’ their provider. NOTE: Satisfaction score is provided by the respondent for the brand that the respondent has a relationship with.


Andrew Braun, Director Mobile, Internet and Technology, Roy Morgan Research, says:

“OPTUSnet has shown a steady increase (up 5% points) in customer satisfaction since the February - July 2011 period.

“Different Internet Service Providers attract different customers; and increasing satisfaction requires a solid understanding of customer needs.”

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Browse our extensive range of Internet related profiles including profiles of people by Internet spend, main location of Internet use, type of Internet connection, and types of Internet browsers used.

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