Customer satisfaction scores among the other internet service providers are TPG (85%), Westnet (82%), OPTUSnet (77%) and iPrimus (74%) who were all above the industry average of 73%.

Telstra (66%) is ahead of Dodo (62%), and trailing Vodafone (67%), AAPT (70%) and 3 (71%).


Internet Service Provider Customer Satisfaction


Source: Roy Morgan Single Source (March - August 2010). Total Australians 14+ who named their internet provider (n=6,878). “% Satisfied” is the proportion of all customers who are “Very” or “Fairly” satisfied with their overall service with that internet service provider (on a five point scale). Total industry figure excludes those who ‘can’t say’ their provider.


Andrew Braun, Industry Director Mobile, Internet and Technology at Roy Morgan Research, says:

“Internode and iiNet have similar strategies of reselling Internet Protocol television (IPTV) products (FetchTV and TiVO) to provide high-definition broadband TV and movies streamed to the computer.

"Telstra has just introduced T-Box, its competitor product in the IPTV space, and Apple have released a new version of their Apple TV. This may see the beginning of IPTV as a battle ground for the consumer market and satisfaction.”

Click here to purchase Roy Morgan's Internet Service Provider Customer Satisfaction Report.

This report looks at internet service providers within Australia, providing information on the customer satisfaction with each of these providers. This detailed report provides an indication of overall customer satisfaction with internet service providers within Australia, with satisfaction trends starting from February 2009 and showing 6 monthly moving averages.


For more details contact:

info@roymorganonlinestore.com