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Regional Express (REX) has rated highest in terms of domestic airline customer satisfaction, followed closely by Qantas, according to the latest Roy Morgan Research Airline Satisfaction data.
According to the latest Roy Morgan Internet Satisfaction data, Internode (93.4%) is still the top performer for customer satisfaction while iiNet (89.9%) appears to be closing the gap from 5.6% points in the 6 months to April 2010 to 3.5% points in the 6 months to May 2010.
According to the Roy Morgan Automotive Leading Indicators for June 2010, the number of Australians intending to buy a new car in the next four years is 2,190,000. This is up on the May 2010 figure of 2,073,000 and well above the long term average of 2,052,000*.
In the 6 months to May 2010, Roy Morgan Research Data have shown Virgin maintains a lead at 79.2% when it comes to customer satisfaction, with 3 and Vodafone vying for second place (73.6% and 74% respectively).
The latest data released in the Roy Morgan Retail Satisfaction Report for the 12 months to March 2010 reveals Jacqui E has the highest customer satisfaction of all the clothing stores.
While Australians as a whole still spend more time viewing television than consuming other media, it is a very different story when looked at by different ‘Generations’ .1 Time spent on the Internet for both Generation Y and Z is now at a level that is comparable to television.
The latest retail customer satisfaction report in Australia reveals that The Athlete’s Foot still leads in the shoe store category (87.7%) in the 12 months to March 2010.
In the latest Roy Morgan Research Holiday Tracking Survey for the May 2010 quarter, 69.2%, an estimated 12.5 million Australians 14 years or older, intend to take at least one holiday in the next 12 months. This is up on both the May 2009 quarter result of 67.0% (11.8 million) and the May 2008 quarter result of 66.3% (11.5 million).
The latest retail customer satisfaction report in Australia reveals that Sports Power has emerged as the sports store with the highest percentage of satisfied customers at 85.9% in the 12 months to March 2010.
The latest data released in the Roy Morgan Retail Satisfaction Report reveals Home Hardware as the top hardware store for customer satisfaction for the 12 months to March 2010, more than 3% points ahead of its nearest competitor Bunnings.
Internet betting is becoming more popular according to the latest Roy Morgan Research Single Source data. For the twelve months to March 2010, 1.5% of Australians 18+ (an estimated 250,000) say they usually bet via the Internet, up from 0.5% in the twelve months to December 2002.
An estimated 13% of Australians (2.25 million) have participated in some type of online activity using their mobile phone in an average four week period, up from 8% in 2008, according to the latest Roy Morgan Research data.
The latest Roy Morgan Supermarket Satisfaction Report for May reveals that IGA, for a second consecutive month, have increased their customer satisfaction level placing them ahead of Coles and Woolworths, despite a small improvement from Woolworths. The other two major players, Aldi and Coles, both had declines in customer satisfaction levels.
Intercontinental Hotels has narrowly maintained its lead in customer satisfaction ratings, according to the latest Roy Morgan Research Single Source data. Mantra, Crowne Plaza, Marriott and Hilton have all closed the gap on Intercontinental and there is now less than a two percentage point gap between the top five hotels.
The latest data released in the Roy Morgan Retail Satisfaction Report for the 12 months to March 2010 reveals David Jones and Myer top the customer satisfaction list of department/discount department stores.
The latest Roy Morgan Supermarket report shows that, in an average 4 week period IGA has 4.15 million customers and Franklins has 542,000 customers. However almost a quarter (23%) of Franklins customers also shop at IGA in an average 4 week period, so the gain in customers for IGA will be 418,000 new customers.
There are approximately 1.8 million drinkers in Australia who consume 22 or more glasses of alcohol in a 7 day period, which equates to 11% of the adult population. These heavy drinkers account for 51% of all alcohol volume consumed. These results came from the May 2010 Roy Morgan Liquor Consumption Report.
The latest Roy Morgan Games Console data shows that 24% of Australians aged 14+ (4.3 million people) live in a household that owns a handheld game console. Nintendo DS dominates with 16% of Australians (2.7 million people) having a DS in their household. Sony PSP follows with 7% (1.3 million people).
An estimated 29% of Australians (5.2 million) have participated in some type of online social media activity in an average four week period, according to the latest Roy Morgan Research data for the year ended March 2010.
The latest data released in the Roy Morgan Retail Satisfaction Report for the 12 months to March 2010 reveals The Reject Shop and Sam’s Warehouse top the customer satisfaction list of bargain stores.
According to the latest Roy Morgan AutoMAP, the majority of Australian drivers who would seriously consider buying a fully electric (plug-in) vehicle expect they will spend under $25,000 on their next car.
Air New Zealand, Singapore Airlines, and Etihad Airlines retain the top three positions for satisfaction. Virgin Blue’s International Airline, V Australia, recorded an increase in International Airline customer satisfaction to 83% ahead of Qantas at 80%. This means Qantas has dropped from seventh to eighth position, according to the latest Roy Morgan Research Airline Monitor.
According to the latest Roy Morgan Research Banking Customer Satisfaction Report St George has taken a clear lead over the ANZ which is the best of the big four banks whilst Westpac is now in fifth place behind the NAB.
The latest findings from Roy Morgan Research Charity monitor reveal 71%, an estimated 12.6 million, of Australians have donated to charity in the last 12 months.
Last week, the Roy Morgan Reactor tested 9 FIFA World Cup advertiser television commercials. On the Reactor scale of 0-100, the highest score achieved for any commercial was 66.8 for Qantas.
An estimated 11.5 million (65% of the Australian population 14 years and over) attended the cinema in the last 12 months. According to the Roy Morgan Research cinema data an estimated 4.3 million (24%) Australians attended the James Cameron cinema blockbuster Avatar, ahead of Australia (2.5 million), Harry Potter and the Half Blood Prince (2.3 million) and Slumdog Millionaire (2.1 million).
In the 6 months to April 2010 Virgin again was the clear leader in mobile phone customer satisfaction with 80.6% of their customers either ‘fairly” or “very’ satisfied with their service, according to the latest Roy Morgan Research data.
According to the latest Roy Morgan Research Health Monitor in the 12 months to March 2010, 7% of Australian Women (638,000 women) reported Menopausal problems.
The latest Roy Morgan Retail Satisfaction report for Australia reveals the Women’s fashion clothing store Jacqui E as the top performer with 93.5% of its customers satisfied. Borders (92.3%) had the second highest score in satisfaction, closely followed by Dymocks (91.4%), Australian Geographic Shop, Priceline/Priceline Pharmacy, BNT – Bras and Things and Chemist Warehouse were all equal fourth on 90.7%.
The latest Roy Morgan Games Console data shows that 24% of Australians aged 14+ (4.3 million people) live in a household with a next generation games console. Wii dominates with 16% of Australians (2.8 million people) having one in their household. Xbox 360 and PlayStation 3 follow with 8% (1.4 million people) and 6% (1.2 million people) respectively.
According to the March 2010 Roy Morgan Automotive Currency report, hybrid consideration is at its lowest point since mid 2006, with diesel near its highest recorded level.
According to the Roy Morgan Automotive Leading Indicators for May 2010, an estimated 658,000 Australians intend to buy a new car in the next 12 months (excluding Fleet, Government and Rental Buyers). This is up on the April 2010 figure of 598,000, and back above the long term average of (608,000*).
Roy Morgan Research has been collecting information on household mail for five years and has found that in the year to December 2009 despite the prevalence of email communication and internet activities, more Australians aged 18 or older receive mail addressed to them (84% in an average 7 day period) than access email via the Internet (55% in an average 4 week period).
In the latest Roy Morgan Research Single Source data for the April 2010 quarter, 68.9%, an estimated 12.4 million Australians 14 years or older, intend to take at least one holiday in the next 12 months, up marginally on the April 2009 quarter result of 68.3% (12.0 million) and substantially up on the April 2008 quarter (67.8%).
According to the Roy Morgan Alcohol MAP, consumption of alcohol in the adult population has been declining steadily for the last 5 years. The proportion of people who drink beer, wine or Ready To Drinks (RTDs) have all fallen; however the consumption of spirits has increased.
The latest Roy Morgan Supermarket Satisfaction Report for April saw Aldi hit a 12 month high in customer satisfaction, which places them comfortably ahead of nearest rival Coles by 5.5% points.
An estimated 2.9 million (16.5%) Australians almost always or occasionally watch the FIFA World Cup on TV according to the Roy Morgan Research sports data.
The latest results from the Roy Morgan Research banking survey for the 12 months to April 2010 shows that the big four banks are falling further behind the smaller ones in terms of their small business owner’s customer satisfaction. In addition, the satisfaction of this group with the big four is well below that of their other customers.
A new study by Roy Morgan Research conducted in March 2010 shows 91% of Australians say that no single brand of TV is the best.
Patrons of Intercontinental hotels have a higher satisfaction rating than patrons of other hotel and resort brands, according to the latest Roy Morgan Research Single Source data. For the year ended April 2010, 89.8% of Australians who stayed at an Intercontinental hotel were either ‘very’ or ‘fairly’ satisfied, followed by 88.3% for Marriott, 88.2% for Mantra and Crowne Plaza and 86.0% Sofitel.
In the latest Roy Morgan Research Mobile Phone Service Provider Satisfaction Report for March 2010, Virgin and Vodafone lead the way in customer satisfaction.
According to the latest Roy Morgan AutoMAP, people who are intending to buy a new car* view the internet as the most useful media for providing information when purchasing a new motor vehicle.
According to the Roy Morgan Automotive Leading Indicators for April 2010, an estimated 598,000 Australians intend to buy a new car in the next 12 months (excluding Fleet, Government and Rental Buyers). This is down sharply on the March 2010 figure of 670,000, and below the long term average of (607,000*), indicating that a string of recent interest rate rises is starting to have a marked effect on spending intention.
Regional Express (REX) has rated highest in terms of customer satisfaction; above major domestic carriers Qantas, Virgin Blue and Jetstar, according to the latest Roy Morgan Research Single Source data.
According to the latest Roy Morgan Research Banking Customer Satisfaction Report, NAB’s efforts to improve customer satisfaction through the reduction of many of it’s fees and it’s aggressive home loan pricing has shown very positive results over the last six months.
Melbourne now clearly leads the Gold Coast as the most preferred domestic holiday destination according to a recent study by Roy Morgan Research. A year ago the two cities were equally popular, but Melbourne’s popularity has been increasing over the past 12 months, whilst the Gold Coast’s has been decreasing.
A new report from Roy Morgan Research ‘Super and Wealth Management in Australia’ shows that consumers with superannuation are confused as to the ‘independence’ status of planners they used and often end up with products from the advisors parent company.
The December 2009 Roy Morgan Automotive Currency report found that, among the major companies, Subaru currently has the highest level of Brand Loyalty (63.1%), ahead of Toyota (58.9%), Mazda (57.5%) and Volkswagen (56.5%).
The majority of Generation Y have moved out of home according to a recent study by Roy Morgan Research. In the 12 months to March 2010, only 25% of Gen Y now live with their parents (down from 51% five years ago), with 40% living with a partner, 27% in a shared household and 8% in some other arrangement. Additionally, 27% of Gen Y now have children.
According to the latest Roy Morgan Single Source data, iPhone users reported clearly the highest level of satisfaction with their handset compared to users of other brands.
According to the latest Roy Morgan Internet Satisfaction Report Internode and iiNet are still the clear market leaders for customer satisfaction.
The latest Roy Morgan Retail Satisfaction Report in New Zealand reveals Foot Locker (86.5%) leading in customer satisfaction for Shoe Stores narrowly ahead of Hannah’s for the 12 months to December 2009.
Qantas.com.au is the most popular travel website according to the latest Roy Morgan Research data, followed closely by virginblue.com.au and jetstar.com.au.
The latest retail customer satisfaction report for New Zealand reveals that Rebel Sport has emerged as the sports store with the highest percentage of satisfied customers at 82.0% (up 4.4% points from the 12 months to December ‘08) for the 12 months to December 2009.
Gen Y * is more likely than other generations to have taken at least one overseas holiday or leisure trip in the last 12 months, according to the latest Roy Morgan Research Single Source data.
A new study utilising the Roy Morgan Health Care Monitor has identified that insomnia is a serious health issue for women. There are approximately 2 million people in Australia who report suffering from insomnia, and women are more likely to be affected than men.
The latest Roy Morgan Supermarket Satisfaction Report for March revealed Coles is now almost 2 percentage points ahead of their nearest rival Woolworths — the largest margin Coles have been ahead in more than 5 years. Aldi remains on top for customer satisfaction, whilst IGA dropped to a 2 year low.
Patrons of Intercontinental hotels have a higher satisfaction rating than patrons of other hotel and resort brands, according to the latest Roy Morgan Research Single Source data. For the year ended March 2010, 88.8% of Australians who stayed at an Intercontinental hotel were either ‘very’ or ‘fairly’ satisfied, followed by 87.5% for Mantra, 86.5% for Crowne Plaza, 86.0% for Marriott and 84.2% for Hilton.
For the March quarter 2010 an estimated 70.7% (12.7 million) Australians 14 years or older intend to take at least one holiday in the next 12 months, up on the March quarter 2009 result of 68.5% (12.1 million) according to the Roy Morgan Holiday Leading Indicators Report.
The latest report on Smoking Trends in Australia from 1979-2009 shows that there are now an estimated 2.9 million smokers of factory made cigarettes or 17.4% of Australian adults.
The December 2009 results from the latest Roy Morgan Liquor Retailing Report shows 1St Choice narrowly ahead of Dan Murphy’s in Customer Satisfaction for the first time since January 2009.
Qantas ranks seventh in terms of customer satisfaction with international flights, well behind Air New Zealand, Singapore Airlines and Emirates, according to the latest Roy Morgan Research Single Source data.
If NAB & AXA combined they would represent 8.5% of the funds management market, almost identical to AMP/AXA at 8.2%, according to a special analysis of Roy Morgan funds management data.
The February 2010 Roy Morgan New Zealand Banking Customer Satisfaction Survey reveals an improvement over the last quarter in the overall satisfaction levels reported by customers of the five major banks. Despite the improvement they lost ground over the last 12 months to TSB Bank which is the clear market leader.
According to the Roy Morgan Automotive Leading Indicators for March 2010 an estimated 670,000 Australians intend to buy a new car in the next 12 months (excluding Fleet, Government and Rental Buyers). This is up strongly on the February 2010 figure of 488,000, above the long term average (608,000*) and represents the strongest figure since August 2008 (678,000).
The latest Roy Morgan Supermarket Satisfaction Report for February saw Woolworths drop for the fourth month in a row, whilst satisfaction at Aldi weakened by half a percentage point. Coles, despite dropping marginally, held the second position for supermarket satisfaction, followed by IGA who showed a small increase in the February result.
The most recent Roy Morgan Retail Satisfaction Report in New Zealand for the 12 months to December 2009 reveals the average customer satisfaction for Electrical Stores at 83.3% is just marginally below the average for non-food retailers in New Zealand and that all the Major Electrical Stores have similar scores.
In the six months to January 2010, Virgin continued to lead mobile phone customer satisfaction, with 80.2% of customers being “very” or “fairly” satisfied with their service, followed by Vodafone (75.7%), slightly ahead of 3 Mobile (75.2%) for the first time in the survey period. The overall industry satisfaction has remained relatively stable at 67.9%.
Recent data released in the Roy Morgan Retail Satisfaction Report in New Zealand reveals Bunnings (with 88.5% of its customers satisfied) as the top hardware store for customer satisfaction for the 12 months to December 2009. Followed by Hammer Hardware (85.7%), Mitre 10 (85.6%) and PlaceMakers (83.3%).
According to the Roy Morgan Automotive Leading Indicators for February 2010 an estimated 488,000 Australians intend to buy a new car in the next 12 months (excluding Fleet, Government and Rental Buyers). This is down on the January 2010 figure of 537,000 and below the long term average.
A new study utilising the Roy Morgan Health Care Monitor has identified that food allergies are more prevalent then previously thought. There are approximately 836,000 people in Australia who report suffering from food allergies, and women are more likely to be affected than men.
Patrons of Intercontinental hotels have a higher satisfaction rating than patrons of other hotel and resort brands, according to the latest Roy Morgan Research Single Source data. For the year ended February 2010, 91.1% of Australians who stayed at an Intercontinental hotel were either ‘very’ or ‘fairly’ satisfied, followed by 87.8% for Mantra, 86.6% for Crowne Plaza, 86.6% for Marriott and 85.4% for Sofitel.
During the 12 months to February 2010 Roy Morgan Research conducted over 3,000 face to face interviews with small business owners which showed that the big 4 banks have improved marginally in terms of their customer satisfaction (+ 0.3% points to 63.8% at February 2010) but still have a long way to close the gap to their smaller competitors, with the average satisfaction rating amongst banks other than the big four at 76.7%.
The latest Roy Morgan Internet Satisfaction data shows that Internode with 90.3% and iiNet with 86.8% continue to see higher customer satisfaction levels than the bigger players, OPTUSnet (78.7%) and Telstra BigPond (66.1%).
The latest retail customer satisfaction report on New Zealand baby/children clothes and accessory stores reveals Pumpkin Patch has a higher percentage satisfied customers (91.6%) than its two major competitors. Pumpkin Patch also ranked highest amongst all of the 66 stores measured across all non food retail sectors.
The Australian Grand Prix is one of Australia’s biggest marketing platforms for sponsors. For the 12 months to December 2009, Roy Morgan Sponsorship Survey shows that 6.1% of the Australian population associated Foster’s with the Australian Grand Prix. Honda (4.6%), Mobil (3.2%), Dunlop (3.0%), ING (2.9%), Holden (2.6%), Ford (2.4%) and Toyota (2.3%), Supercheap Auto (2.3%) and Qantas (2.3%) rounded out the top 10 companies associated as sponsors with the Australian Formula 1 Grand Prix.
Internet continues to be the growth medium but it still lags a long way behind the other small screen.
New research in New Zealand measuring customer satisfaction with non-food stores reveals that Unichem at 88.7% was the leader for the 12 months to December 2009, closely followed by Amcal at 87.8%. These two pharmacies scored above the average for pharmacies (86.9%) measured in the current Roy Morgan Retail Satisfaction Report for New Zealand and scored well above the average for all 66 non-food stores (83.8%) surveyed.
Roy Morgan Research is pleased to announce the release of the December quarter Automotive Currency Report, covering key consumer marketing metrics of New Car Buying Intention, Brand Awareness, Consideration, Advertising Recall, Brand Rejection, Brand Loyalty and Satisfaction, which each serve as Key Performance Indicators of New Car Buying Intention.
Of 31 automotive attitudes asked of more than 15,000 Australian drivers in the latest Roy Morgan Research survey, the largest majority of Australian drivers agree ‘fuel efficiency is more important than high performance’ (79.9% agree). The second highest ranking attitudinal statement was ‘I will only buy a car with a proven track record’ which recorded 74.2% agreement, followed by ‘I want a car that has all the extras as standard’ with 72.4% agreement.
The latest Roy Morgan Supermarket Satisfaction Report reveals Aldi, despite a small decline in customer satisfaction in January is still in first place for customer satisfaction. Coles was the only Supermarket to show improvement in customer satisfaction in the January result. With a 1.7% point drop in satisfaction, IGA is now placed only marginally ahead of Woolworths (by 0.4% points).
The latest Roy Morgan New Zealand Banking Customer Satisfaction Survey shows that TSB Bank continues to stretch its lead over other rivals
There are approximately 421,000 wine drinkers who have consumed Semillon in the last 4 weeks according to the latest Roy Morgan Single Source survey to December 2009. Although small in size, this is a very important consumer segment to the category.
Virgin now tops the list with 77.2% of customers satisfied while the majority of mobile phone providers showed improvement in customer satisfaction from the 6-months to August 2009 to the 6-months to December 2009. The overall industry satisfaction has increased 2.9% points since Aug09 (65%) to reach its highest level so far (67.9%).
Recent data released in the Roy Morgan Retail Satisfaction Report in New Zealand for the 12 months to September 2009 reveals an average level of 83.9% satisfaction in the Department/Discount Stores category (a little above the average for all retailers).
The latest retail customer satisfaction report for New Zealand reveals Whitcoulls at 87.9% and Borders at 87.5% as the top two book stores for customer satisfaction. Paper Plus rounded out the top 3 book stores with 85.8% customer satisfaction.
According to the Roy Morgan Retail Customer Satisfaction report for the 12 months to December 2009, Supercheap Auto customers were the most satisfied in the car accessories and car care products stores category, and showed the greatest improvement in the latest 12 months.
The estimated number of cider drinkers in Australia is 549,000 up 45% from the estimated 379,000 in 2008. These results came from the December 2009 Roy Morgan Liquor Consumption Survey.
The latest Roy Morgan Internet Satisfaction data shows that the smaller providers, particularly Internode with 88.6%and iiNet with 87.1% are so far ahead of Telstra (66.6%) and Optus (78.7%).
In an Australian first, Foxtel’s dedicated 24-hour streamed Vancouver 2010 channels will be available to Telstra’s Next G customers.
Approximately 17% of the alcohol drinking population consume over 21 glasses of alcohol a week or an average of more than three glasses a day, and they account for 53% of all the alcohol consumed.
The latest Roy Morgan Supermarket Satisfaction Report reveals Aldi more than 5% points ahead of IGA. Aldi increased by half a percentage point in the December period, with IGA relatively flat (down 0.1% points). It’s the two big supermarket chains Coles and Woolworths that ended the year on a low, both dropping by 0.6% points.
The latest Roy Morgan New Zealand Banking Customer Satisfaction Survey shows that TSB Bank increased its lead over all the major banks in the 12 months to November 2009 and has now been the market leader since early 2003.
The most recent Roy Morgan Retail Satisfaction Report for the 12 months to September 2009 reveals an average 81.0% Customer Satisfaction in the Auto Stores category, higher than recorded in the 12 months to June 2009 (80.7%) but marginally lower than the 82.8% average Customer Satisfaction recorded across all 66 Non-Food retailers surveyed.
Wotif.com remains the most popular online-travel booking website* with 7.2% of Australians using it for the 12 months to December 2009, according to the most recent Roy Morgan findings.
Preliminary results from the latest Roy Morgan Liquor Retailing Report for the liquor retailers show Dan Murphy’s and 1St Choice both had small declines in Customer Satisfaction in the September result but they continue to rate significantly above each of the other liquor retailers.
During the last 12 months Roy Morgan Research conducted over 3,000 face to face interviews with small business owners which showed that the big 4 banks have improved marginally in terms of their customer satisfaction (+0.2 percentage points to 64.3% at December 2010) but still have a long way to close the gap to their overall consumer banking performance (72.4% at December 2010).
The latest Roy Morgan Image of Supermarkets data places Woolworths 5.9% points ahead of rival Coles, whilst Aldi are positioned marginally behind Coles by less than one percentage point.
New research measuring retail customer satisfaction in New Zealand reveals the top performers over the last year are from a diverse group of stores, covering home and fashion, chemists, clothing, books and hardware. The South Island department store Ballantynes ranked highest on customer satisfaction, with 89.8% of its customers satisfied, closely followed by Pumpkin Patch (89.5%), Unichem (88.9%), Whitcoulls (87.9%) and Hammer Hardware (87.6%) rounding out the top 5.
Roy Morgan Research is pleased to announce the launch of the much anticipated Automotive Currency Report, covering key consumer marketing metrics of New Car Buying Intention, Brand Awareness, Consideration, Advertising Recall, Brand Rejection, Brand Loyalty and Satisfaction.
The latest Roy Morgan Supermarket Satisfaction Report places Aldi 4.5% points ahead of its nearest rival IGA. Both Aldi (up 0.2% points) and IGA (up 0.4% points) improved in November while there was no change in position of the two big supermarket chains Coles and Woolworths.
In the six months to November 2009, the majority of mobile phone providers showed improvement in their performance of customer satisfaction. The overall industry satisfaction has increased 2.6% points since the six months to August 2009 (65%) to reach its highest level so far (67.6%).
According to the latest Roy Morgan Single Source data an increasing percentage of Australians would like to take an overseas holiday in the next two years. In the year ended September 2009 44.9% of Australians would like to take a holiday overseas, up from 43.4% in the year ended March 2001. By contrast the percentage who would like to take a holiday in Australia has declined from 82.5% to 78.1%.
In the six months to October 2009, 66.4% of mobile phone customers were satisfied with their service provider.Providers’ performance was ranked similar to the previous month with 3 Mobile and Virgin, the smallest of the five main mobile phone market players, taking the lead, with 72.5% and 72.7% respectively of customers being “satisfied.”
According to the Roy Morgan Automotive Leading Indicators for November 2009 an estimated 589,000 Australians intend to buy a new car in the next 12 months (excluding Fleet, Government and Rental Buyers). This is up on the low October 2009 figure of 519,000, back to the September 2009 figure of 592,000.
The latest results from the Roy Morgan Superannuation Satisfaction Survey for the 6 months to October 2009 show that after bottoming out in June/July 2009, satisfaction with the financial performance of superannuation has begun to improve slowly to October 2009. Satisfaction is now up by 0.4 percentage points from the low point and is currently 49.5%, still well below the peak of 64.6% reached in January 2008. The change since July 2009 has been very uneven across fund managers, with the biggest improvement coming from Self Managed Funds (up 3.7% points), followed by the CBA Group (up 3.4% points). This contrasts with the performance of NAB (down 1.8 % points) and AMP (down 1.5% points).
According to the latest Roy Morgan Travel Agent Report, Flight Centre is the most popular travel agent for the year ended September 2009 with 10.0% (1.77 million) of Australians using Flight Centre for a holiday or leisure trip in the last 12 months. Wotif.com (7.1%) is the most popular online-only booking company, followed by Webjet (3.2%) and Lastminute.com (2.7%).
The most recent Roy Morgan Retail Satisfaction Report for the 12 months to September 2009 reveals an average level of 85.9% satisfaction in the hardware stores category (a little below the average for all retailers.)
An estimated 12.4 million (69.4%) Australians 14 years or older intend to take a holiday in the next 12 months according to the Roy Morgan Tourism Leading Indicator Report for September quarter 2009. This is up on the September quarter 2008 result of 67.5% (11.8 million).
The latest Roy Morgan Supermarket Satisfaction Report saw Aldi rise strongly by 2.2% points and are once again satisfying more than nine out of 10 of their customers. There was positive movement from two big supermarket chains Coles and Woolworths, and with a full percentage point decline from IGA brings these 3 supermarket chains to within 1% point of each other in October.
Roy Morgan Research is pleased that Fairfax and the MPA (Magazine Publishers of Australia) have followed ACP’s lead in deciding to continue to use the Roy Morgan Readership Survey as their media currency. Through the tripartite Readership Research Forums, Roy Morgan Research is working closely with the newspaper and magazine publishers and media agencies on a range of issues; including among other things topics of interest in newspapers and how online is emerging and transforming media.
Qantas has Australia’s highest overall customer satisfaction, just ahead of main rival Virgin Blue and well ahead of budget airlines Jetstar and Tiger Airways, according to the latest Roy Morgan Research Single Source data.
Six months into the launch of Holden Cruze, the latest Roy Morgan survey of new car intenders shows Holden has made steady improvements on the Key Performance Indicators of Intention and Brand Rejection.
According to the Roy Morgan Retail Customer Satisfaction report for September 2009, Borders customers were the most satisfied in the book stores category.
The latest Roy Morgan survey of people intending to buy a new car shows consideration of hybrid cars (petrol and electric) remains relatively high yet has fallen steadily since petrol prices peaked at $1.58 per litre in June 2008.
The latest Roy Morgan Retail customer satisfaction survey for the 12 months to September 2009 shows five clothing stores with customer satisfaction over 90%.
According to the Roy Morgan Automotive Leading Indicators for September 2009 an estimated 592,000 Australians intend to buy a new car in the next 12 months (excluding Fleet, Government and Rental Buyers). This is up on the August 2009 figure of 565,000.
In the six months to September 2009, 85.2% of the Australian population (15.13 million) own or use a mobile phone, which has overtaken the proportion of the Australian population who live in a household with a fixed line connection (84.9%, 15.08 million).
In the six months to September 2009, 72.9% of 3 Mobile customers were satisfied. The second smallest of the five main mobile phone market players, 3 Mobile recorded customer satisfaction well ahead of the top two major players, Telstra and Optus.
Small business owners are less satisfied with their banks than other Australians. The big four banks are not meeting the needs of their small business owner customers as well as the small banks in terms of customer satisfaction. These results are from the Roy Morgan Small Business Owners Survey of approximately 3,500 interviews per year in Australia.
The latest Roy Morgan Supermarket Satisfaction Report places Aldi in the top spot as the supermarket with the highest customer satisfaction score, despite showing no change in their September result.
According to the latest Roy Morgan Single Source data Melbourne has replaced the Gold Coast as the No.1 destination at which Australians would like to take an overnight holiday in the next two years.
According to the Roy Morgan Automotive Leading Indicators for September 2009 an estimated 592,000 Australians intend to buy a new car in the next 12 months (excluding Fleet, Government and Rental Buyers). This is up on the August 2009 figure of 565,000.
The latest Roy Morgan Supermarket Satisfaction Report results reveals Woolworths was the only major supermarket to show an increase in their overall customer satisfaction levels for the latest 6 month period to August 2009. Coles remained unchanged, and IGA received a marginal decline. However, Aldi’s satisfaction dropped to levels not seen since 2004.
A new study utilising the Roy Morgan Health Care monitor has identified that 5.7% of Australians aged 14+ (approximately one million people) are suffering from diabetes, and people who live outside of the main capital cities are more likely to suffer from diabetes than city dwellers.
New research exploring trends in retail customer satisfaction shows a diverse group of top performers for the current year - covering chemists, clothing, books, Australiana and media. At the top of the list is Guardian with 94.3% of customers satisfied. Closely following are Colorado (93.5%), Borders (92.9%), Australian Geographic Shop (92.6%) and Jacqui E (92.3%) rounding out the top 5.
In the six months to August 2009, 65% of mobile phone customers were ‘satisfied’ with their mobile phone provider.
Roy Morgan Research’s latest Retail Satisfaction Report covering over 70 retailers and many industries shows that customer satisfaction performance of the big two department stores has reached its highest point in over two years.
Google is by far the most popular Search Engine in Australia, according to the latest Roy Morgan Single Source survey. The survey, reporting on Internet usage in the 12 months to June 2009, found that 12.118 million Australians (up 1.254 million since 12 months to June 2008) used Google to search the Internet in an average 4 weeks.
According to the much anticipated Roy Morgan Research Automotive Launch Evaluator, Holden Cruze has moved quickly to gain an 11.4% share of Small Car Segment Intention, placing Holden Cruze among the strongest performing new entrants to the competitive Small Car Segment over recent years.
A special Roy Morgan study shows Mental Health issues suffered by Australians have increased over the past two years as the global economic slowdown has impacted on Australians — and are now at the highest levels recorded by Roy Morgan Research.
The Roy Morgan New Zealand Banking Customer Satisfaction Survey continues to show that TSB Bank and Kiwi Bank remain well ahead of their large rivals.
According to the Roy Morgan Automotive Leading Indicators for August 2009 an estimated 565,000 Australians intend to buy a new car in the next 12 months (excluding Fleet, Government and Rental Buyers). This is up on the July 2009 figure of 488,000.
Virgin Blue has Australia’s highest overall customer satisfaction, just ahead of main rival Qantas and well ahead of budget airlines Jetstar and Tiger Airways, according to the latest Roy Morgan Research Single Source data.
The level of customer satisfaction with Woolworths increased further in July 2009. At the same time Coles lost the momentum they built over the last 6 months, dropping by almost 1 percentage point. Aldi retained the top spot for overall customer satisfaction, and IGA regained second highest ranking amongst grocery shoppers who are satisfied with their main supermarket overall according to the latest Roy Morgan Supermarket Satisfaction Report.
In the 12 months to June 2009 37.9% (or 6.7 million Australians) had bought a product or service over the internet in a three month period; a significant increase from the 34.4% or 5.9 million Australians in the previous year to June 2008.
In late August Consumer Confidence is at 123.7 (up 1.1pts in a week) according to the weekly Roy Morgan Consumer Confidence Rating conducted on the weekend of August 22/23, 2009. Consumer Confidence is now 24.4 points higher than late August 2008 (99.3).
Despite an 18% increase in the S&P ASX 200 to June 2009 from its low in February 2009, the number of people owning shares directly has continued to decline. Over the first 6 months of 2009 the average number of people holding shares in Australia was 3.8 million (21.4%), down from an average of 4.0 million (22.7%) during 2008.
In mid August Consumer Confidence is virtually unchanged at 122.6 (down 0.4pts in a week) according to the weekly Roy Morgan Consumer Confidence Rating conducted on the weekend of August 15/16, 2009. Consumer Confidence is now 32.5 points higher than early August 2008 (90.1).