Customer Satisfaction Awards

Banking and Insurance - Major Bank

March 2018

Brands that we measure
#1 Commonwealth Bank 80%
2 ANZ Bank
2 nab/National Australia Bank
4 Westpac
 % of satisfied customers higher than last month
 % of satisfied customers lower than last month
 % of satisfied customers did not change last month
Time Period : October 2017 - March 2018
Sample Size : 16330

How we score our Customer Satisfaction
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