Customer Satisfaction Awards

Banking and Insurance - Major Bank

November 2017

Brands that we measure
#1 Commonwealth Bank 80%
2 nab/National Australia Bank
3 Westpac
4 ANZ Bank
 % of satisfied customers higher than last month
 % of satisfied customers lower than last month
 % of satisfied customers did not change last month
Time Period : June 2017 - November 2017
Sample Size : 17130

How we score our Customer Satisfaction
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