Customer Satisfaction Awards

Banking and Insurance - Major Bank

January 2012

Brands that we measure
#1 nab/National Australia Bank 80%
2 ANZ Bank
3 Commonwealth Bank
4 Westpac
 % of satisfied customers higher than last month
 % of satisfied customers lower than last month
 % of satisfied customers did not change last month
Time Period : August 2011 - January 2012
Sample Size : 18113

How we score our Customer Satisfaction
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