Customer Satisfaction Awards

Banking and Insurance - Building Society

March 2013

Brands that we measure
#1 Greater Building Society 91%
2 Newcastle Permanent Building Society
3 IMB
 % of satisfied customers higher than last month
 % of satisfied customers lower than last month
 % of satisfied customers did not change last month
Time Period : October 2012 - March 2013
Sample Size : 799

How we score our Customer Satisfaction
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