AUSTRALIA

2011

Roy Morgan Research has 70 years experience in collecting objective, independent information on consumers. Our Customer Satisfaction ratings are collected from Roy Morgan’s Single Source survey of approximately 50,000 Australians annually – the world’s largest ongoing single source survey.

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How we score our Customer Satisfaction

Retail

Autobarn

Auto Store of the Year

Amcal

Chemist/Pharmacy of the Year

Katies

Clothing Store of the Year

 

Michel’s Patisserie

Coffee Shop of the Year

David Jones

Department Store of the Year

The Good Guys

Furniture/Electrical Store of the Year

 

Bunnings

Hardware Store of the Year

JB Hi-Fi

Music/Book Store of the Year

Williams

Shoe Store of the Year

 

Sports Power

Sports Store of the Year

 

Superannuation

Catholic Super

Industry Superannuation Fund of the Year

Suncorp

Retail Superannuation Fund of the Year

 

Supermarket

Aldi

Supermarket of the Year

 

Telecommunications

Apple iPhone

Handset Provider of the Year

Internode

Home Internet Service Provider of the Year

AAPT (Residential now provided by iiNet)

Home Phone Provider of the Year

 

Virgin Mobile

Mobile Phone Service Provider of the Year

 

Tourism and Travel

Qantas

Domestic Airline of the Year

Crowne Plaza

Hotel and Resort of the Year

Air New Zealand

International Airline of the Year

 
 

Utilities

Red Energy

Electricity Provider of the Year

ActewAGL

Gas Provider of the Year

 

Automotive

Lexus

Car Manufacturer of the Year

 

Banking and Insurance

ME Bank (Members Equity)

Bank of the Year

Newcastle Permanent Building Society

Building Society of the Year

Victoria Teachers

Credit Union of the Year

 

RACV

General Insurer of the Year

ANZ Bank

Major Bank of the Year

Defence Health

Private Health Insurer of the Year

 

AXA

Risk & Life Insurer of the Year

 

Quick Service Restaurants

Fasta Pasta

Quick Service Restaurant of the Year

 

Business Banking

Bendigo Bank

Business Bank of the Year

WFI

Business Insurer of the Year

Prime Super

Business Superannuation Manager of the Year

 

Westpac

Major Business Bank of the Year

 
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