This report provides an indication of satisfaction trends in New Zealand of non food retailers. It provides a ranking of satisfaction among 66 major retail stores measured and looks at long and short term trends for overall customer satisfaction, at the category level and then at the individual store level.
This report is produced quarterly and the companies included are: Amcal, Babycity, Ballantynes, Barkers, Bed, Bath & Beyond, Bond & Bond , Books and More, Borders, Briscoes, Bunnings , Carters, CD & DVD Store, Country Road, Dick Smith, Dymocks, Farmers, Foot Locker, Glassons, Hallensteins, Hammer Hardware, Hannahs, Harvey Norman, Hunting & Fishing, ITM, Jacqui E, Jay Jays, JB Hi-Fi, Jeans West, Just Jeans, Kirkcaldie & Stains, Kmart, Life Pharmacy, Max, McCafé, Michael Hill Jeweller, Millers Fashion Club, Mitre 10, Muffin Break, Noel Leeming, Number 1 Shoe Warehouse, NZ Post/PostShop, Overland, Paper Plus, Pascoes Jewellers, PlaceMakers , Portmans, Postie Plus, Pumpkin Patch , Radius Pharmacy , Rebel Sport, Repco, Robert Harris Café, Smith & Caugheys, Spotlight, Starbucks Coffee, Stirling Sports, Supercheap Auto, Sussan, Take Note, The Baby Factory, The Body Shop, The Warehouse, Toyworld , Unichem, Warehouse Stationery and Whitcoulls.