About this Report
This Report provides an independent and reliable measure of customer satisfaction for International and Domestic Airlines in Australia. Airline satisfaction is initially placed in context with other consumer industries across Australia. Four year trended charts are then provided for each competitor looking at satisfied customers, dissatisfied customers, business travellers and frequent travellers (flown 4 or more times in 12 months).
A breakdown of overall Airline satisfaction is provided based on State, Age, Sex, Socio-economic Status, Business Travellers and Frequent Travellers (flown 4 or more times in 12 months). Each competitor is also compared with charts for State, Age, Sex, Socio-economic Status, Business Travellers and Frequent Travellers (flown 4 or more times in 12 months).
Benefits of this Report
The satisfaction of your customers is one of the strongest non-financial performance research measures available to your airline network. This report allows you to compare your performance against your peers and benchmark against the best in the air travel industry. By segmenting satisfaction by State, Age, Sex, Socio-economic Status, Business Travellers and Frequent Travellers (flown 4 or more times in 12 months) you will also be able to pinpoint areas of excellence and areas for improvement.
Additional Information
This report is produced quarterly and the companies included are: Qantas (Domestic and International), Jetstar (Domestic & International), Qantaslink, REX, Virgin Australia, Air Canada, Air new Zealand, AirAsia X, American Airlines, British Airways, Cathay Pacific, Emirates, Garuda Indonesia, Malaysia Airlines, Pacific Blue, Singapore Airlines, Thai Airways, United Airlines and V Australia.
As well as being published quarterly you have the opportunity to subscribe to monthly updates of this report. Please contact us to discuss subscription offers.