About this Report
This report provides an indication of satisfaction trends in Australia of non-food retailers. It provides a ranking of satisfaction among all of the stores measured and looks at long- and short-term trends for overall customer satisfaction, at the category level and then at the individual store level.
Benefits of this Report
The satisfaction of your customers is one of the strongest non-financial performance research measures available to your retail store network. This report allows you to compare your performance against your peers and benchmark against the best in the retail industry.
Additional Information
This report is produced quarterly and the companies included are: Jacqui E, Priceline Pharmacy, Sports Power, The Reject Shop, Borders, Soul Pattinson, Mitre 10, Lincraft, Dymocks, Portmans, Ikea, Toys R Us, BNT - Bras and Things, The Good Guys, Dick Smith, Sam's Warehouse, Chemist Warehouse, Myer, Spotlight, Crazy Clark's, Australian Geographic Shop, Officeworks, Harvey Norman, Optus World/Yes Optus Shop, Katies, Athlete's Foot, Jeans West, GO-LO, ABC Shop, RetraVision, Sussan, Sportsco, Guardian, Priceline, Rebel Sport, Betts/Betts Kids, Sportsgirl, Best & Less, Supercheap Auto, Dimmeys/Forges, Rockmans, Big W, Harris Scarfe, Telstra Shop, JB Hi-Fi, Esprit, Toyworld, Fantastic Furniture, Chemmart, Jay Jays, Autobarn, Home Hardware, Australia Post/Post Shop, True Value Hardware, David Jones, Colorado, Spendless Shoes, Terry White, Collins, Just Jeans, House, Total Target, Payless Shoes, Millers, Lowes, Williams the Shoemen, Angus & Robertson, Homeart, Repco, Amcal, Betta Electrical, Mathers, Suzanne Grae, Kmart, Tandy, Sanity, Bunnings and Freedom.