Australia ID#: 03-01-03-002
The Roy Morgan Research Customer Satisfaction - Consumer Banking in Australia report provides a uniquely independent and reliable measure of customer satisfaction performance for the major financial institutions in Australia. Collected continuously from an annual sample of over 50,000 Australians aged 14 or above, the report monitors satisfaction not just for short but also long term that includes ten years trended data at an overall and Main Financial Institution level. This report represents the benchmark for customer satisfaction tracking for financial institutions in the Australia. The report is released monthly and provides a rolling 6 month average satisfaction score for each institution.