About this Report
The Roy Morgan Customer Satisfaction - Consumer Banking in Australia report provides a uniquely independent and reliable measure of customer satisfaction performance for the major financial institutions in Australia. The report monitors short and long term trends for overall customer satisfaction based on customers with at least a deposit/transaction account relationship with the institution, as well as Main Financial Institution satisfaction data.
Benefits of this Report
This report represents the benchmark for customer satisfaction tracking for financial institutions in Australia. We have separated the data into sections allowing easier comparison for customer satisfaction across total banks, total building societies, total credit unions and total foreign banks. This enables a financial institution to view its own customer satisfaction levels among others in the sector, providing invaluable information in today's competitive finance sector.
Institution groups included in this report are Adelaide Bank, ANZ, Australian Central Credit Union, Bank of Queensland, Bankwest, Bendigo Bank, Citibank, Commonwealth Bank, Credit Union Australia, Greater Building Society, Heritage Building Society, HSBC, Illawarra Mutual Building Society, ING Direct, Macquarie Bank, Members Equity, mecu, MyState Credit Union, NAB, Newcastle Permanent Building Society, St. George, Savings and Loans Credit Union, Suncorp, Teachers Credit Union, Westpac, Total Banks, Total Foreign Banks, Total Four Major Banks, Total Building Societies and Total Credit Unions.