AUSTRALIA

2014

Roy Morgan Research has 70 years experience in collecting objective, independent information on consumers. Our Customer Satisfaction ratings are collected from Roy Morgan’s Single Source survey of approximately 50,000 Australians annually – the world’s largest ongoing single source survey.

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How we score our Customer Satisfaction

Retail

Autobarn

Auto Store of the Year

Guardian

Chemist/Pharmacy of the Year

Suzanne Grae

Clothing Store of the Year

 

Michel’s Patisserie

Coffee Shop of the Year

David Jones

Department Store of the Year

Target

Discount Department Store of the Year

 

The Reject Shop

Discount Variety Store of the Year

The Good Guys

Furniture/Electrical Store of the Year

True Value Hardware

Hardware Store of the Year

 

Gull

Service Station of the Year

Betts/Betts Kids

Shoe Store of the Year

Sports Power

Sports Store of the Year

 
 

Superannuation

ESSSuper

Industry Superannuation Fund of the Year

Plum

Retail Superannuation Fund of the Year

 

Supermarket

Aldi

Supermarket of the Year

 

Telecommunications

Apple iPhone

Handset Provider of the Year

Internode

Home Internet Service Provider of the Year

Southern Phone

Home Phone Provider of the Year

 

amaysim

Mobile Phone Service Provider of the Year

 

Tourism and Travel

QANTAS (domestic)

Domestic Airline of the Year

QANTAS (domestic)

Domestic Business Travel Airline of the Year

Singapore Airlines

International Airline of the Year

 
 

Utilities

ActewAGL

Electricity Provider of the Year

Red Energy

Gas Provider of the Year

 

Automotive

Lexus

Car Manufacturer of the Year

 

Banking and Insurance

P&N Bank

Bank of the Year

Greater Building Society

Building Society of the Year

People's Choice Credit Union

Credit Union of the Year

 

Defence Service Homes Insurance

General Insurer of the Year

Commonwealth Bank

Major Bank of the Year

CBHS

Private Health Insurer of the Year

 

Insuranceline

Risk & Life Insurer of the Year

 

Quick Service Restaurants

Crust Pizza

Quick Service Restaurant of the Year

 

Business Banking

Bendigo Bank

Business Bank of the Year

NRMA

Business Insurer of the Year

REST Super

Business Superannuation Manager of the Year

 

Westpac

Major Business Bank of the Year

 
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