INDONESIA

2013

Roy Morgan Research has over 75 years experience in collecting objective, independent information on consumers. Our Customer Satisfaction ratings are collected from Roy Morgan’s Single Source survey of approximately 50,000 Australians annually – the world’s most comprehensive ongoing single source survey.

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How we score our Customer Satisfaction

Retail

Gramedia

Book Store of the Year

Starbucks

Coffee/Doughnut Shop of the Year

Metro

Department Store of the Year

 

Indomaret

Minimarket/Convenience Store of the Year

KFC

Quick Service Restaurant of the Year

Hypermart

Supermarket/Hypermarket of the Year

 
 

Telecommunications

Telkom

Internet Service Provider of the Year

Indosat IM3

Mobile Network of the Year

Blackberry

Mobile Phone Handset of the Year

 
 

Travel and Tourism

Air Asia

Domestic Airline of the Year

 

Automotive

Toyota

Car Manufacturer of the Year

Yamaha

Motorcycle Manufacturer of the Year

 

Banking and Finance

Bank Mandiri

Consumer Bank of the Year

 

Consumer Products

Lifebuoy

Bar Soap Brand of the Year

Kapal Api

Coffee Brand of the Year

Pond's White Beauty

Facial Skin Care Brand of the Year

 

Mie Sedaap

Instant Noodle Brand of the Year

Minute Maid

Juice Brand of the Year

Teh Botol Sosro

Ready-to-Drink Tea Brand of the Year

 

Pantene

Shampoo Brand of the Year

ABC

Soy Sauce Brand of the Year

Teh Celup Sariwangi

Tea Brand of the Year

 

Pepsodent

Toothpaste Brand of the Year

 

Media

Opera Van Java

Comedy Program of the Year

Dahsyat

Entertainment Program of the Year

OLX (Tokobagus)

Local Website of the Year

 

Seputar Indonesia

News and Current Affairs Program of the Year

Kompas

Newspaper of the Year

Tukang Bubur Naik Haji

Sinetron Program of the Year

 
 
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