AUSTRALIA

2013

Roy Morgan Research has 70 years experience in collecting objective, independent information on consumers. Our Customer Satisfaction ratings are collected from Roy Morgan’s Single Source survey of approximately 50,000 Australians annually – the world’s largest ongoing single source survey.

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How we score our Customer Satisfaction

Retail

Autobarn

Auto Store of the Year

Guardian

Chemist/Pharmacy of the Year

Sussan

Clothing Store of the Year

 

Michel’s Patisserie

Coffee Shop of the Year

Myer

Department Store of the Year

Harris Scarfe

Discount Department Store of the Year

 

The Reject Shop

Discount Variety Store of the Year

The Good Guys

Furniture/Electrical Store of the Year

Home Hardware

Hardware Store of the Year

 

JB Hi-Fi

Music/Book Store of the Year

7-Eleven Service Station

Service Station of the Year

Williams

Shoe Store of the Year

 

Rebel Sport

Sports Store of the Year

 

Superannuation

Catholic Super

Industry Superannuation Fund of the Year

Plum

Retail Superannuation Fund of the Year

 

Supermarket

Foodland

Supermarket of the Year

 

Telecommunications

Apple iPhone

Handset Provider of the Year

Internode

Home Internet Service Provider of the Year

Southern Phone

Home Phone Provider of the Year

 

amaysim

Mobile Phone Service Provider of the Year

 

Tourism and Travel

QANTAS (domestic)

Domestic Airline of the Year

Virgin Australia

Domestic Business Travel Airline of the Year

Sofitel

Hotel and Resort of the Year

 

Singapore Airlines

International Airline of the Year

 

Utilities

Integral Energy

Electricity Provider of the Year

ActewAGL

Gas Provider of the Year

 

Automotive

Volvo

Car Manufacturer of the Year

 

Banking and Insurance

Victoria Teachers Mutual Bank

Bank of the Year

Greater Building Society

Building Society of the Year

Credit Union Australia (CUA)

Credit Union of the Year

 

Defence Service Homes Insurance

General Insurer of the Year

Commonwealth Bank

Major Bank of the Year

Teachers Health Fund

Private Health Insurer of the Year

 

Real Insurance

Risk & Life Insurer of the Year

 

Quick Service Restaurants

Subway

Quick Service Restaurant of the Year

 

Business Banking

Bendigo Bank

Business Bank of the Year

Elders

Business Insurer of the Year

BT

Business Superannuation Manager of the Year

 

Westpac

Major Business Bank of the Year

 
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