AUSTRALIA

2012

Roy Morgan Research has 70 years experience in collecting objective, independent information on consumers. Our Customer Satisfaction ratings are collected from Roy Morgan’s Single Source survey of approximately 50,000 Australians annually – the world’s largest ongoing single source survey.

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How we score our Customer Satisfaction

Retail

Supercheap Auto

Auto Store of the Year

Guardian

Chemist/Pharmacy of the Year

Suzanne Grae

Clothing Store of the Year

 

Michel’s Patisserie

Coffee Shop of the Year

Myer

Department Store of the Year

Best & Less

Discount Department Store of the Year

 

The Reject Shop

Discount Variety Store of the Year

The Good Guys

Furniture/Electrical Store of the Year

Home Hardware

Hardware Store of the Year

 

JB Hi-Fi

Music/Book Store of the Year

Williams

Shoe Store of the Year

Sports Power

Sports Store of the Year

 
 

Superannuation

ESSSuper

Industry Superannuation Fund of the Year

Colonial First State

Retail Superannuation Fund of the Year

 

Supermarket

Aldi

Supermarket of the Year

 

Telecommunications

Apple iPhone

Handset Provider of the Year

Internode

Home Internet Service Provider of the Year

iiNet (including AAPT)

Home Phone Provider of the Year

 

Virgin Mobile

Mobile Phone Service Provider of the Year

 

Tourism and Travel

Virgin Australia

Domestic Airline of the Year

Crowne Plaza

Hotel and Resort of the Year

Singapore Airlines

International Airline of the Year

 
 

Utilities

ActewAGL

Electricity Provider of the Year

ActewAGL

Gas Provider of the Year

 

Automotive

Mercedes-Benz

Car Manufacturer of the Year

 

Banking and Insurance

Victoria Teachers Mutual Bank

Bank of the Year

Newcastle Permanent Building Society

Building Society of the Year

Police and Nurses (WA)

Credit Union of the Year

 

Defence Service Homes Insurance

General Insurer of the Year

nab/National Australia Bank

Major Bank of the Year

CBHS

Private Health Insurer of the Year

 

Real Insurance

Risk & Life Insurer of the Year

 

Quick Service Restaurants

Fasta Pasta

Quick Service Restaurant of the Year

 

Business Banking

Bendigo Bank

Business Bank of the Year

WFI

Business Insurer of the Year

Cbus

Business Superannuation Manager of the Year

 

Westpac

Major Business Bank of the Year

 
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